khabbab Y Mitha

Administrative & Operations Assistant

Salmiya, KW.

About

Highly analytical and results-driven Administrative and Operations Assistant with over 7 years of experience optimizing operational workflows, enhancing customer satisfaction, and driving efficiency across diverse retail and administrative environments. Proven expertise in inventory management, POS operations, and data accuracy, consistently streamlining processes and contributing to significant organizational success. Adept at cross-functional collaboration and problem-solving, poised to deliver robust support and impactful solutions in a dynamic setting.

Work

Talabat Mart

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Senior Store Picker

Salmiya, Al Asimah, Kuwait

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Summary

Led efficient order fulfillment operations and inventory management for a leading online food delivery platform, ensuring timely delivery and product presentation.

Highlights

Spearheaded accurate and timely fulfillment of over 500+ daily customer orders, significantly improving delivery speed and customer satisfaction by 15%.

Managed comprehensive inventory control, including stock rotation, replenishment, and quality checks, reducing waste by 10% and ensuring optimal product availability.

Optimized store layout and picking routes, enhancing operational efficiency and reducing average picking time by 20%.

Trained and mentored new store pickers on best practices for order processing and inventory management, contributing to team productivity and adherence to quality standards.

Malvniya Mobile Accessories

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Sales Associate

Kuwait City, Al Asimah, Kuwait

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Summary

Drove sales and managed inventory for a mobile accessories retail outlet, ensuring customer satisfaction and efficient store operations.

Highlights

Achieved sales targets by effectively promoting mobile accessories and providing expert product recommendations, contributing to a 10% increase in monthly revenue.

Managed comprehensive inventory, including receiving, stocking, and organizing merchandise, reducing stock discrepancies by 5%.

Processed customer transactions accurately using POS systems and handled cash, credit, and mobile payments efficiently.

Provided exceptional customer service, resolving product inquiries and issues promptly to maintain high customer retention rates.

Oppo Mobile Shop

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Sales Associate

Lunawada, Gujarat, India

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Summary

Managed daily sales operations and customer interactions for a mobile phone retail shop, ensuring efficient service delivery and product presentation.

Highlights

Achieved monthly sales targets by effectively demonstrating mobile phones and accessories, leading to a 15% increase in customer purchases.

Provided expert product knowledge and personalized recommendations to over 100 customers weekly, enhancing their purchasing experience.

Managed stock levels, performed inventory counts, and organized product displays to optimize sales and ensure product availability.

Processed sales transactions accurately using POS systems, handled cash and digital payments, and ensured customer satisfaction with every purchase.

Big Bazaar

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Customer Sales Associate

Ahmedabad, Gujarat, India

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Summary

Delivered exceptional customer service in a high-volume retail environment, managing POS transactions and supporting daily store operations.

Highlights

Delivered exceptional customer service to over 500 daily customers, resolving inquiries and ensuring a positive shopping experience.

Assisted customers in finding products and resolved service-related queries, leading to a 10% increase in customer satisfaction scores.

Operated POS registers efficiently to ensure a smooth checkout experience, processing an average of 150 transactions per day.

Maintained store cleanliness, replenished stock, and monitored inventory levels, contributing to an organized and appealing retail environment.

Education

Gujarat Board

N/A, Gujarat, India
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Diploma Computer Application

Gujarat Higher Secondary education board

N/A, Gujarat, India
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Certificate N/A

Languages

English

Hindi

Skills

Teamwork

Collaboration, Cross-functional Support.

POS Operations

Point of Sale, Transaction Processing.

Inventory Management

Stock Control, Replenishment.

Administrative Support

Office Administration, Correspondence Management.

Problem-solving

Troubleshooting, Solution Implementation.

Communication

Verbal Communication, Written Communication.

Customer Service

Client Relations, Issue Resolution.

Microsoft Office Suite

MS Office, Word, Excel, PowerPoint, Outlook.